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Which? reveals best and worst on High Street

A survey by consumer watchdog Which? of over 10,000 consumers has revealed the best and worst shops on the High Street.

The customer scores given are based on customers’ experiences of purchasing non-food items, satisfaction levels and likelihood of recommending each shop.

DIY store Toolstation is joint-top for the second year running (having shared first place with John Lewis in 2016), while Richer Sounds is in the number one spot after coming joint-third last year. The electrical chain last topped the Which? survey in 2011.

Harvey Nichols has jumped from 21st place last year to third place this time around, with customers citing a love of its products as well as the stores themselves.

Waterstones returns to the top five for the first time since 2014. The book retailer is welcomed back into the top bracket of the Which? shopping survey on the back of recent news that book sales reached a record £3.5 billion last year.

“The best retailers, Richer Sounds and Toolstation, continue to strike the right balance by selling quality products at reasonable prices,” commented Richard Headland, editor of Which? magazine. “It’s a simple formula, but that’s why they consistently score well with shoppers in the Which? survey.”

Top rated shops:
• (1) Richer Sounds – 80% (128)
• = Toolstation – 80% (132)
• (3) Harvey Nichols – 79% (118)
• = John Lewis – 79% (542)
• = Waterstones – 79% (266)
• (6) Apple – 78% (129)
• = Bodycare – 78% (213)
• (8) The Perfume Shop – 77% (209)
• (9) Card Factory – 76% (218)
• = Cotswold Outdoor – 76% (125)
• = Go Outdoors – 76% (192)
• = Screwfix – 76% (186)

Bottom  rated shops:
• (88) Clinton Cards – 62% (128)
• = JD Sports – 62% (191)
• = Robert Dyas – 62% (232)
• = Sainsbury’s – 62% (278)
• = Tesco – 62% (264)
• = Topshop/Topman – 62% (181)
• (94) EE – 61% (146)
• = Peacocks – 61% (224)
• = Vodafone – 61% (134)
• (97) Poundstretcher – 60% (263)
• (98) Poundland – 59% (103)
• (99) WH Smith – 56% (225)
• (100) Morrisons – 55% (153)

Numbers in brackets represent the number of responses for each retailer.

Full results of the survey can be viewed here

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15 stores ‘disappearing’ from UK high streets every day, new analysis uncovers…

New data compiled by the Local Data Company (LDC) and PricewaterhouseCoopers (PwC) has revealed that an average of 15 retail stores a day are faced with permanent closure, as analysts found that 2,656 shops closed down on the UK’s high streets and retail parks in the first six months of this year.

Calculated as a slight increase on the 14 stores a day recorded in H1 2015, the number of new openings has also fallen and has led to a net 503 stores disappearing from shopping centres and high streets in H1 2016; representing the highest net decline since H1 2012, when 953 more stores closed than opened. (Fig 1).

Figure 1.

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Inevitably, the analysis of 66,401 outlets operated by multiple retailers across 500 UK town centres, also pinpointed online shopping’s growing popularity to be a contributing factor; indicating there are over 22,200 click and collect services across 130 of the largest national retailers. Carphone Warehouse (+129), ScrewFix (+58), Toolstation (+36) and LloydsPharmacy (+33) have experienced the biggest growth in click and collect services between 2015 and 2016.

 

Read the full research here