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Which?

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Which? reveals best and worst on High Street

A survey by consumer watchdog Which? of over 10,000 consumers has revealed the best and worst shops on the High Street.

The customer scores given are based on customers’ experiences of purchasing non-food items, satisfaction levels and likelihood of recommending each shop.

DIY store Toolstation is joint-top for the second year running (having shared first place with John Lewis in 2016), while Richer Sounds is in the number one spot after coming joint-third last year. The electrical chain last topped the Which? survey in 2011.

Harvey Nichols has jumped from 21st place last year to third place this time around, with customers citing a love of its products as well as the stores themselves.

Waterstones returns to the top five for the first time since 2014. The book retailer is welcomed back into the top bracket of the Which? shopping survey on the back of recent news that book sales reached a record £3.5 billion last year.

“The best retailers, Richer Sounds and Toolstation, continue to strike the right balance by selling quality products at reasonable prices,” commented Richard Headland, editor of Which? magazine. “It’s a simple formula, but that’s why they consistently score well with shoppers in the Which? survey.”

Top rated shops:
• (1) Richer Sounds – 80% (128)
• = Toolstation – 80% (132)
• (3) Harvey Nichols – 79% (118)
• = John Lewis – 79% (542)
• = Waterstones – 79% (266)
• (6) Apple – 78% (129)
• = Bodycare – 78% (213)
• (8) The Perfume Shop – 77% (209)
• (9) Card Factory – 76% (218)
• = Cotswold Outdoor – 76% (125)
• = Go Outdoors – 76% (192)
• = Screwfix – 76% (186)

Bottom  rated shops:
• (88) Clinton Cards – 62% (128)
• = JD Sports – 62% (191)
• = Robert Dyas – 62% (232)
• = Sainsbury’s – 62% (278)
• = Tesco – 62% (264)
• = Topshop/Topman – 62% (181)
• (94) EE – 61% (146)
• = Peacocks – 61% (224)
• = Vodafone – 61% (134)
• (97) Poundstretcher – 60% (263)
• (98) Poundland – 59% (103)
• (99) WH Smith – 56% (225)
• (100) Morrisons – 55% (153)

Numbers in brackets represent the number of responses for each retailer.

Full results of the survey can be viewed here

WHICH MICROSITE

Supermarkets need to take action against obesity, says Which?

The consumer rights watchdog, Which?, is urging supermarkets to ‘do their part’ in the fight against obesity, as new data collected by mySupermarket shows that, of the 77,165 promotions where nutritional data was available, more than half (53 per cent) were on less healthy foods.

Further analysis of the data – which looked at the balance of healthy and less healthy promotions available in ASDA, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose between April 1 and June 30, 2016 –- also found 52 per cent of confectionery was on offer compared to just one third of fresh fruit and vegetables (30 per cent and 34 per cent respectively). In addition, seven in ten (69 per cent) of soft drinks that would fall under the government’s proposed sugar tax (more than 8 per cent sugar) were also on promotion.

Director of Campaigns and Policy at Which?, Alex Neill, commented on the results: “Everybody has to play their part in the fight against obesity and people want supermarkets to offer more promotions on healthier foods and yet our research found the opposite. It’s time for supermarkets to shift the balance of products they include in price promotions and for all retailers to get rid of temptation at the till by taking sweets off the checkout.”

In a separate study, Which? found 29 per cent of people claim to find it difficult to eat healthier food as they believe it is more expensive than less healthy alternatives; proving to be the top reason provided for not eating more healthily.

Moreover, 51 per cent said supermarkets should include healthier choices in promotions to make it easier for people to choose healthier food. This was the top action consumers wanted from supermarkets, followed by the production of healthier options at cheaper prices (49 per cent) as well as creating foods with less fat, sugar and salt content (49 per cent).