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Industry Spotlight: Free returns obstructing UK eCommerce?
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Providing a free returns policy can offer a competitive edge to a retailer’s…

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Tesco to close F&F website…
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Despite a strong performance from Tesco in the last few months and…

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Gap to drive customer loyalty via new app…
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To tarnish its reputation as a producer of ‘heavy-discounting’ — an admission…

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Waitrose appoints AppDynamics to ‘fine-tune’ customer experience…
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To support its ongoing omnichannel strategy and further monitor the digital customer journey,…

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Record sales growth for DFS…
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DFS Furniture plc has announced that sales have soared by 7 per…

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Next boss says ‘consumer slowdown’ behind sales slump…
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With clothing retailer Next‘s annual results proving difficult to stomach, its chief…

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Shoes and clothing sales experience biggest fall since 1991…
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According to official figures from the Office for National Statistics (ONS), sales…

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Ailing BHS close to selling Oxford Street flagship…
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It has been reported that struggling high street department store, BHS, is…

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