FACT-Finder has lifted the lid on its new approach to online grocery shopping using Artificial Intelligence (AI), which it says cuts online shopping time by up to two-thirds.
While FACT-Finder already holds a number of technology patents in the field of ecommerce and machine learning, the company’s latest patent introduces not just a new technology, but what it says is a whole new approach to online shopping.
By learning from each individual customer’s previous behaviour, and also from all other customers, FACT-Finder claims its solution is able to predict which regular items a customer will need in their shopping basket at any given time.
This means that instead of being forced to search for every item they want to buy, customers are automatically presented with their predicted shopping list for that day, without having to do anything. They then simply need to click through a short list, and all of their “boring” regular shopping – from toilet paper to milk – is done.
Carsten Kraus, CEO of Omikron Data Quality and FACT-Finder, said: “The need for this new approach is obvious when we look at the work of two researchers who have analysed consumer behaviour. Prof. Barry Schwartz’ research on “the problem of choice”, discovered that people presented with too many choices not only bought less, but were also less happy with their purchase than those who had fewer alternatives to choose from.
“Meanwhile the Baumgartner cube, the brainchild of Prof. Hans Baumgartner of Penn State University, is a three-dimensional representation of our approach to purchasing decisions. Grocery shopping fits in the subcube of ‘low involvement, planned, needed’. Here customers don’t want to ‘shop’, they just want to ‘have’.
“FACT-Finder’s Predictive Basket technology successfully addresses both these needs to enhance the overall online shopping experience.”
FACT-Finder’s Predictive Basket is currently in beta with the first European customers using it in live environments. Beta enquiries from the UK are welcome.