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Stuart O'Brien

Join an all-star list of VIP ecommerce professionals

Register today for the eTailing Summit and you’ll be joining a guest list of just 60 senior eCommerce professionals.

It’s entirely free for you to attend – simply register here.

9 July 2019 – Hilton Tower Bridge, London

As our guest, you’ll be provided with an itinerary of face-to-face meetings with suppliers who match your requirements. You can also attend insightful seminars and network with peers who share your challenges.

You’ll be joining representatives from the likes of:

  • 304 Clothing
  • Abigail Ahern
  • ACCO Brands
  • Arla Foods
  • ASOS
  • Astrid & Miyu
  • Atlantic Theraputics
  • Barbour
  • Bathwaters
  • Biscuiteers
  • Bluebella
  • Borough Kitchen
  • Boutique 1
  • Building Supplies Online 
  • Cancer Research UK
  • Christies Direct Ltd
  • Coca-Cola European Partners
  • Dyson
  • Expedia
  • Frescobol Carioca
  • Fresh Ego Kid
  • GANT
  • GSK
  • Into The Blue
  • L’Oreal/Lancome
  • Larsson & Jennings
  • LEGO
  • Lombok
  • LSA International
  • Lucky Voice
  • Markwins Beauty Brands
  • Money Clothing
  • Musto
  • Neat Nutrition
  • Never Fully Dressed
  • Newell Brands/Yankee Candle
  • RB
  • Revlon
  • Rubik’s Brand 
  • Scout Store
  • Shrimps
  • SiS (Science in Sport)
  • Smiggle UK
  • Sodexo
  • Strand Palace Hotel
  • Temple Spa
  • TES Global
  • The Longest Stay
  • TJX Europe
  • Trotters Childrenswear & Accessories
  • Ultimate Products
  • Walls & Floors

Your free VIP ticket includes lunch and refreshments.

But places are limited so register today.

Alternatively, visit www.etailingsummit.co.uk to find out more.

Do you specialise in retail User Experience? We want to hear from you!

Each month on Retail Briefing we’re shining the spotlight on different parts of the retail and eCommerce markets – in June we’ll be focussing on User Experience.

It’s all part of our new ‘Recommended’ editorial feature, designed to help retail and eCommerce buyers find the best products and services available today.

So, if you’re an User Experience specialist and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Courtney Saggers on c.saggers@forumevents.co.uk.

Here are the areas we’ll be covering, month by month:

Jun – User Experience
Jul – Complete Shopfitting
Aug – Lighting
Sep – Display Cases & Digital Signage
Oct – Retail Design
Nov – Window Displays
Dec – Digital Signage

For more information on any of the above, contact Courtney Saggers on c.saggers@forumevents.co.uk.

Retail brands ‘failing to deliver on in-store sustainability’

Retail brands are failing to address sustainability throughout the product lifecycle, despite 85% claiming that it is important, and 86% ranking it as an important factor to customers when making a purchase decision

That’s the result of a survey of 200 retail professionals by undertaken by international retail installation specialist 100% Group, which says that while sustainability-conscious brands place high importance on the raw materials used to create retail displays and packaging, they neglect the end-of-life outcome.

When it comes to in-store retail displays, the research (conducted by market research company Sapio) found that 61% of retail brands said that their displays are sustainable.

Yet while brands find that sustainability programmes come at a cost, incurring an average increase of 18%, the decision appears to pay off, producing an average 23% increase in sales from making displays more sustainable. 

The research suggests that the future of retail is green; 22% of retailers said they already have sustainability initiatives in place and a further 43% are planning to introduce them within a year. 

Retail display (72%), and packaging (61%) are the two areas where sustainability is taken into account most, but only 41% address it at product end-of-life, suggesting that brands and retailers are missing a circular sustainability policy.

This, says 100% Group, means that retail displays at best end up being recycled, while many are simply thrown away when they reach the end of their life rather than being re-used or redeployed to extend their lifecycle. 

Dan Williams, Founder and Managing Director of 100% Group said: “There appears to be a significant disconnect between the brands that claim to be sustainable and those that apply this in a full circle capacity. While it’s positive to see brands making sustainable choices on the products, packaging and displays themselves, it’s important to consider end-of-life arrangements upfront to ensure materials can be properly redeployed instead of sent straight to landfill.” 

Of the 69% of retail brands that say that their brand has an environmental sustainability policy, over half use recycling targets to manage it, while others focus on material reduction targets (45%) and energy consumption (41%).

Although brands appear to be making conscious efforts to improve sustainable practices, 100% Group says the figures suggest that green regulations don’t go far enough, with only 23% of respondents using these as guidelines to set targets.  

Unsurprisingly, brands believe that packaging is the most important area to demonstrate commitment to sustainability (67%) with branding and marketing falling at the bottom of the list.

John Lewis comes top in Customer Satisfaction Awards

John Lewis & Partners won four awards at the GlobalData Customer Satisfaction Awards 2019, including the Best Retailer category, having been runner up for the past four years.

The decision to invest in its own-brand and exclusives has paid-off for the department store as it takes home awards including Best Electricals Retailer and Best Homewares Retailer.

Patrick O’Brien, UK retail research director at GlobalData Retail, said: “While its department stores peers have struggled, John Lewis’s brave store investment strategy has paid off, creating highly enjoyable places to shop. Its high standards of service across stores and online, together with its continuing commitment to price matching, clearly resonates with shoppers.”

Online pureplays Amazon and AO had stopped John Lewis & Partners from winning Best Electricals Retailer for the past two years, but the department store finally pipped them to the post in 2019.

John Lewis & Partners investment in range and service in its home and electricals categories, combined with its online offer, is paying off as its customers enjoy exclusive products and strong service levels.

The athleisure trend also shows no sign in slowing down, with Adidas and Nike winning Best Clothing Retailer and Best Footwear Retailer respectively. It highlights that brands are successfully cutting out the middleman and engaging directly with their customers.

Maureen Hinton, global research director at GlobalData Retail, said: “The ability of sportswear brands to win the highest level of customer satisfaction is down to their complete understanding of their customers; their capacity to connect with them; and to create products and experiences that fit current consumer trends and how they want to shop now.”

The sportswear market is forecast to grow 20.9 per cent over the next five years, and investment by brands such as Nike and Adidas are an integral part of this market’s success.

These brands that sell directly to consumers and through popular retailers such as JD Sports are in tune with their customers’ demands, ensuring that online and instore environments are tailored to their needs as well as including engaging content. This has ensured that Adidas has won Best Clothing retailer 2019 and Nike has won Best footwear Retailer 2019.

There was polarisation in the Best Food & Grocery Retailer award with winner Aldi, triumphing with its focus on price while Waitrose & Partners with its premium focus coming in third.

Historically, value-focused food retailers have performed well in these awards but the inclusion of Waitrose & Partners highlights that when high quality food is done well, consumers are willing to make the investment. Waitrose has also devoted time to sustainability with this being well received by its customers as the premium grocer aims to eliminate all unnecessary plastic from its stores and make all its own-brand packaging either reusable or widely recyclable.

The awards were based on consumer research conducted by GlobalData. 

Add your name to our list of eCommerce VIPs

Register today for the eTailing Summit and you’ll be joining a guest list of just 65 senior ecommerce professionals.

It’s entirely free for you to attend – simply register here.

As our guest, you’ll be provided with an itinerary of face-to-face meetings with suppliers who match your requirements. You can also attend insightful seminars and network with peers who share your challenges.

You’ll be joining representatives from:

  • Abigail Ahern
  • ACCO Brands
  • Antler
  • Arla Foods
  • Barbour
  • Bathwaters
  • Biscuiteers
  • Bluebella
  • Borough Kitchen
  • Boutique 1
  • Building Supplies Online 
  • Cancer Research UK
  • Christies Direct 
  • Dyson
  • Expedia
  • Frescobol Carioca
  • GANT
  • Great Magazines
  • GSK
  • Into The Blue
  • L’Oreal – Lancome
  • LEGO
  • Lombok
  • LSA International
  • Lucky Voice
  • Markwins Beauty Brands
  • Musto
  • Neat Nutrition
  • Never Fully Dressed
  • Newell Brands – Yankee Candle
  • Rubik’s Brand 
  • Scout Store
  • Shrimps
  • SiS (Science in Sport)
  • Sodexo
  • Strand Palace Hotel
  • Temple Spa
  • TES Global
  • The Longest Stay
  • TJX Europe
  • Ultimate Products
  • Walls & Floors

This one-day event takes place on July 9th at the Hilton Tower Bridge, London. Key areas covered at the Summit include:

Customer Solutions: Customer Retention & Loyalty

Customer Solutions: Ratings & Reviews

eCommerce Solutions: A/B Testing Platforms

eCommerce Solutions: Multi-Channel

Marketing Solutions: Email Marketing

Marketing Solutions: Personalisation

Marketing Solutions: SEO

Marketing Solutions: Strategy & Planning

mCommerce Solutions: Mobile Optimisation

Website Design & Performance: Conversion Rate Optimisation

Website Design & Performance: Site Performance

Website Design & Performance: User Experience

Website Design & Performance: Web Analytics & Reporting

Your ticket includes complimentary lunch and refreshments.

Places are limited so register today.

Alternatively, visit www.etailingsummit.co.uk to find out more.

Khronos group created for 3D commerce standards and guidelines

The Khronos Group has formed an Exploratory Group to investigate standards and guidelines for the production and distribution of real-time 3D representations of products.

This is so they can be experienced realistically and consistently across all platforms and devices, such as mobile, Web and Augmented Reality (AR) or Virtual Reality (VR) solutions.

To gather industry input, the Exploratory Group is open to any company without cost or IP licensing obligations. If there is industry support, Khronos will form a Working Group to enable any interested company to join Khronos and participate under its proven multi-company governance process.

Those interested in finding out more and joining the Exploratory Group are invited to visit the 3D Commerce Landing Page.

Khronos cites Gartner stats that state “by 2020, 100 million consumers will shop in AR online and in-store” and “46 percent of retailers planned to deploy either AR or VR solutions to meet customer service experience requirements.”

Gartner says that “the impact of AR or VR in retail can be transformative”, and that “retailers can use AR as an extension of the brand experience to engage customers in immersive environments and drive revenue…Additionally, AR can be used outside the store after a sale to increase customer satisfaction and improve loyalty.”

Khronos says that with 3D poised to grow as a new shopping medium for product manufacturers, retailers and advertising platforms, key players in the industry are now looking at how to scale production and achieve broad distribution for virtual products with optimized industry workflows to minimize costs.

The leading global retail brands and technology companies proposing this initiative include 3XR, 4D Pipeline, Adobe, Autodesk, Dassault Systèmes, Deloitte Consulting, Facebook, Ferguson Ventures, Google, Houzz, IKEA, JD.com, Lowe’s, Microsoft, NVIDIA, Pinterest, Qualcomm, Samsung, Shopify, Target, ThreeKit, Topline Furniture, Unity Technologies, UX3D, Wayfair, and Williams-Sonoma Inc./Outward.

The aim of this initiative is to enable 3D virtual products to be experienced realistically and consistently across a variety of endpoints, including search results, social feeds, ad units, in apps, on e-commerce websites, on mobile AR devices and VR/AR headsets, and on in-store displays.

Standard specifications and guidelines would align and streamline interactions between retailers and manufacturers working with technology providers, content creators, and technology platforms distributing and displaying virtual products.

This initiative would also leverage and guide the evolution of existing Khronos standards such as glTF for transmission of photorealistic 3D assets, WebGL for interactive 3D applications on the Web, Vulkan for driving high-performance interactive 3D graphics, and OpenXR for enabling AR and VR applications that are portable across multiple vendor platforms.

Retail employment down as market structure evolves

Structural changes in retail triggered by the advent of online sales and other technologies has seen year-on-year total employment drop 2.4 per cent in Q1 2019, a higher reduction than the one in Q4 2018, at 2.2 per cent.

ONS data via the British Retail Consortium (BRC) has also revealed a decline in employment of 2.1 percent in Q4 2018 and 2.9 per cent in Q3 2018.

However, the UK economy as a whole has witnessed the highest record of employment since ONS data records began, a contrast to the downward trend.

17 per cent of retailers indicated plans to reduce staff in the coming quarter, above the comparable figure of 13 per cent last year, and 67 per cent seek to keep their staff numbers unchanged (down from 75% last year).

Store growth was steady at 2.3 per cent in Q1 2019, the same rate of change as in Q4 2018. Positive store growth found in the BRC sample is in contrast to the ONS figures showing that the number of local units is in decline in the UK. This is due to the expansion of smaller format stores by several retailers in the sample.

In Q1 2019, total hours were down 2.7 per cent year-on-year, similar to the reduction of 2.8 per cent of Q4 2018. The majority of survey participants reduced labour requirements compared to last year, with some increasing stores and also hours and employment.

Discussing the ONS results, Helen Dickinson OBE, chief executive, British Retail Consortium, said: “Yet again, the number of retail jobs fell during the first quarter of this year, with a 2.4% per cnet year on year fall in employees; this would be equivalent to losing 74,400 people across the retail industry. While the number of stores rose, this was mainly driven by an increase in small format stores, with many larger stores closing — resulting in a net job loss. And more jobs are likely to disappear unless there is a shift in Government policies. 

“Retail is undergoing a period of unprecedented change in response to new technologies and changing consumer behaviour. The investment required to successfully navigate this transformation is being held back by the rising cost of public policy. Over three million people rely directly on the retail sector for jobs, with many more working throughout the supply chain. Yet spiralling business costs pose a grave threat to these jobs – as recent administrations, CVAs, and store closures show.”

This could be your personalised schedule at the eTailing Summit

The eTailing Summit is a highly-focused one-day event that will help underpin your ecommerce strategy for 2019 and beyond. 

It takes place on July 9that the Hilton Tower Bridge, London and is entirely FREE for you to attend. This will be your schedule:

8.00am: Registration

8.45am: Opening presentation

9.40am: Seminar sessions

10.30M: Pre-arranged 1-2-1 meetings with suppliers of your choice

1.30pm: Lunch & networking

2.20pm: Pre-arranged 1-2-1 meetings with suppliers of your choice

4.30-pm: Event closes

The eTailing Summit could be the best day you spend out of the office in 2019.

Register your FREE place here.

Alternatively, contact me today to find out more.

Or contact Kristy Foster on 01992 668473 / k.foster@forumevents.co.uk for more information.

Alternatively, if you’re an eCommerce solutions provider and would like to showcase your products and services at the eTailing Summit, contact Craig Ross on 01992 666726 or email c.ross@forumevents.co.uk.

SAVE THE DATE: Retail Shopfitting & Display Summit 2020

The Retail Shopfitting & Display Summit will return once again on March 9th & 10th 2020 – secure your place now!

The Summit is a highly-focused event that brings retail procurement professionals together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

Over two working days delegates will meet with credible shopfitting suppliers who will be able to talk through projects, concerns and obstacles, offering the best advice as well cost saving solutions.

Delegates in 2018 included representatives from British Heart Foundation, GAME, Hackett, Lidl, Liz Earle Beauty, Molton Brown, National History Museum, New Era Cap Company, Outdoor & Cycle Concepts, Rochdale AFC, Russell & Bromley, Spar UK, The Perfume Shop, Top Shop, WH Smith and more.

Attending suppliers included CSM Live, Dual-Stream Ltd, Global Display Projects, Harte Woodworking, HMY Group, Illuma Lighting, Joalpe International, Kendu, KN Shopfitters, Leach Impact, Leds C4, Magrini UK Ltd/CAEM, RBUK, Resolution Interiors, The Retail Factory, Thorlux Lighting, ZG Lighting Group and more.

Delegates will also learned about the latest retail trends in educational seminar sessions led by some of the industry’s leading lights.

Register here and activate your ticket today.

Or more information, contact Jordan Kimsey on 01992 374101 or j.kimsey@forumevents.co.uk.

Alternatively, if you’re a supplier to the retail sector, contact Courtney Saggers on 01992 374088 or c.saggers@forumevents.co.uk to find out about a range of event partner packages.

Do you specialise in Affiliate Marketing in retail? We want to hear from you!

Each month on Retail Briefing we’re shining the spotlight on different parts of the retail and eCommerce markets – in May we’ll be focussing on Affiliate Marketing.

It’s all part of our new ‘Recommended’ editorial feature, designed to help retail and eCommerce buyers find the best products and services available today.

So, if you’re an Affiliate Marketing specialist and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Courtney Saggers on c.saggers@forumevents.co.uk.

Here are the areas we’ll be covering, month by month:

May – Affiliate Marketing
Jun – User Experience
Jul – Complete Shopfitting
Aug – Lighting
Sep – Display Cases & Digital Signage
Oct – Retail Design
Nov – Window Displays
Dec – Digital Signage

For more information on any of the above, contact Courtney Saggers on c.saggers@forumevents.co.uk.