The international business process outsourcing and professional services company, Capita Plc, has announced its partnership with Tesco Mobile to enhance its existing ‘award-winning’ customer service strategy using technology and service design methods.
The deal, which is reported to be worth an estimated £140 million, will run for an initial five-year term and is due to commence on August 1, 2016.
Chief executive at Capita, Andy Parker, said: “With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation.
He continued: “Capita has extensive experience working with household names in the private sector and we will leverage our customer experience transformation expertise to enable Tesco Mobile to continue providing flexible, market leading services for customers.”
Approximately 550 permanent employees will transfer to Capita following due consultation under TUPE regulations, and a further 240 temporary staff will continue to work on the Tesco Mobile account under Capita’s management.