• RECOMMENDED: Multi-Channel Solutions

    This month Retail Briefing places the spotlight on Multi-Channel Solutions, highlighting a selection of companies operating in this sector…

    Prospect Print

    As a specialist supplier to the multi-channel industry, Prospect claims to thrive on providing innovative solutions while taking the stress out of print. The company offers a one-to-one service by a dedicated team, with services including:-

    Packaging: Tape, Tissue, Retail and Mailing Bags, Corrugated and Solid Board Boxes – a full range of packing solutions.

    Print: Full colour print, pads and glued sets, promotional, point of sale, business stationery, envelopes, office paper, continuous and cut sheet forms.

    Labelling: A comprehensive range of stock and bespoke labels, with a diversity of formats available, laser, continuous, thermal, die cut and silk screen printed.

    Integrated: Dispatch / returns notes, integrated cards / labels (inclusive of integral delivery and returns address labels, cards and gift cards).  All barcode formats including 1D and 2D and Collect+

    Promotional: A range of promotional gifts for all marketing budgets.

    Stock Management:Prospect offers a bespoke stock management service that allows bulk buying price structures with the convenience of smaller, ‘just in time’ deliveries.

    www.prospect.pm

    Synthetix

    Synthetix is an innovator in AI-powered online customer service, including seamlessly integrated Chatbots, Live Chat/Messaging, Intelligent FAQs, Visual IVR, Agent Knowledge-bases, and Callback.

    Its technology has assisted in reducing customer complaints, improving CSAT and NPS scores and contact centre agent productivity. In fact, Synthetix clients have reported a first-time resolution rate of at least 90%, according to the company, building strong customer engagement and satisfaction levels for clients like, Boots, Fortnum & Mason, Karcher and Danone.

    The Synthetix suite of multi-channel technologies integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels. And its comprehensive analytical system can report on agent efficiency with visual metrics for individuals and teams. The additional feedback system allows improvements to be made to streamline contact centre processes for more productive, cost effective customer experiences.

    Synthetix is also known as pioneers for integrated Chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford. Synthetix has worked with many of the world’s best known brands, transforming their online customer experiences, helping to deliver millions of seamless customer interactions across desktop, mobile and social channels. The company offers a *free trial to companies wishing to discover the power of Synthetix technology. (*Terms apply)

    www.synthetix.com

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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