GUEST BLOG: Bricks, mortar and digitisation on the High Street
The high street is dying, right? The huge surge in online competition for bricks and mortar stores has undoubtedly had a huge impact, with many physical traders going to the wall. In this piece, Propsellers – which facilitates commercial propertyexchange across the UK – takes a look at ways to embrace tech to make physical stores potentially more viable…
Utilising the benefits of Email receipts
In a survey conducted by YouGov for email marketing software providers, Bronto Software, it was found that 44 per cent of consumers would like to receive digital copies of receipts whenever they made a purchase in-store. However, just a third of the survey’s respondents said that they were given this opportunity.
When you consider that 64 per cent of those involved in the survey would be open to receiving additional marketing messages, 34 per cent product promotions and 31 per cent information about loyalty programmes too, you should really consider making them a part of your business’ offering.
Your email receipts can include a message asking if customers would like to opt-in to your company’s marketing emails to stay up-to-date, as well as a bounce-back offer for completing a survey online — something that will appeal to consumers and also allow you to keep track of their actions.
It’s a good idea to include details on your email receipt about how someone can contact your purchase after they have made a purchase too. Do this by pointing them to the places online where they can ask someone at your company a question, leave a review and make an enquiry in the unfortunate event they need to make a return. Links to your social media channels will encourage happy customers to remain engaged with your brand.
On top of all of this, email receipts have the added benefit of putting your brand in a positive light as it showcases that you’re thinking about the environment by trying to save paper.
Going interactive with your retail displays is a must …
For decades, retailers have had to focus on giving static retail displays unique designs and bold colours in order to grab the attention of customers — whether that is through window displays or when promoting the must-have products of the time when someone is browsing inside a shop. Interactive window displays have now emerged though and are naturally eye-catching with their hi-tech designs and excellent use of lighting effects.
Research by retail website, I Am Omnichannel, underlines the benefits of enhancing your stores with some interactive retail displays. According to its study, 70 per cent of women and 50 per cent of men see shopping as a form of entertainment. What’s more, 70 per cent of customers say that digital signage is entertaining.
Conversion rates at your stores could also witness a significant boost with an interactive retail display, as 30 per cent of customers said that they end up making a purchase after engaging with this technology. With that amount of potential extra custom, the cost for getting these displays installed could quickly be reimbursed.
If you don’t offer Click & Collect – you should!
Click & Collect, which allows customers to buy items online and then pick them up at one of the retailer’s physical stores, is a brilliant blend of eCommerce and high-street shopping. According to research by Macfarlane Packaging, it became the third most popular online service in the UK during 2017 behind just online banking and online shopping in general.
There are so many reasons why you should consider introducing Click & Collect services at your company — with benefits being offered to customers and retailers alike.
From a consumer point of view, Click & Collect grants them more control with their orders as they can decide where they want their items to be delivered too. In fact, delivery company, Shutl, conducted a survey which found that 95 per cent of respondents would consider shopping with another retailer should their first choice not be able to provide a suitable delivery option for their needs.
Customers will also be given the opportunity to get around delivery costs and also get reassurance that an item that they are keen to own can still be purchased even if it’s sold out at their local stores.
One of the main benefits when it comes to retailers is that Click & Collect has the potential to increase sales. This is because customers who visit a physical store to pick up their order could be inclined to buy even more items as they work their way to a shop’s collection desk. Retail Assist found this to be a case at fashion retailer, New Look, as it discovered 25 per cent of Click & Collect customers make additional purchases in their stores. You can capitalise on this further by putting your most eye-catching items and best deals along the path that customers will take from a store’s entrance to the collection desk.