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Capita and Tesco Mobile form customer experience focused partnership…

The international business process outsourcing and professional services company, Capita Plc, has announced its partnership with Tesco Mobile to enhance its existing ‘award-winning’ customer service strategy using technology and service design methods.

The deal, which is reported to be worth an estimated £140 million, will run for an initial five-year term and is due to commence on August 1, 2016.

Chief executive at Capita, Andy Parker, said: “With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation.

He continued: “Capita has extensive experience working with household names in the private sector and we will leverage our customer experience transformation expertise to enable Tesco Mobile to continue providing flexible, market leading services for customers.”

Approximately 550 permanent employees will transfer to Capita following due consultation under TUPE regulations, and a further 240 temporary staff will continue to work on the Tesco Mobile account under Capita’s management.

Industry Spotlight: PSI-Pay partners with Kerv for revolutionary payment ring solution…

After reaching its financial target via Kickstarter in October last year, the contactless start-up brand, Kerv, and leading regulated Fintech companies in the UK, PSI-Pay, have announced their partnership to provide the public with the very first of its kind set to be released to the global market on an unspecified date.

The aim of the partnership is to apply PSI-Pay’s MasterCard license which will enable users of the Kerv contactless payment ring to pay in 38 million locations worldwide; as well as allowing users to be able to fund their account via debit or credit card, bank transfer or PayPal, either via a ‘manual load’ or the auto top-up service. In addition to contactless payments, Kerv users can also make in-app or online purchases by using a ‘virtual card’.

pleased to have been chosen to work with Kerv. As alternative payments, go Kerv has to be one of the most innovative, exciting and useful solutions available. There is no doubt that the market is now embracing these revolutionary payment applications and we are proud to be partnering with Kerv and being able to share in its inevitable success.”

To put the popularity of contactless into perspective, for the month of March alone, statistics from The UK Cards Association found that there were 179.6 million transactions, a significant increase of 12.9 per cent on the previous month; and there were a total of 86.5 million contactless cards issued. Recorded payment cards were split between debit (60.9 million) and credit cards (25.6 million) and resulted in an increase of 2.7 per cent on the previous month.

In a society where contactless is considered to be the new norm, it seems that the concept of contactless jewellery is, somewhat, a far-fetched yet an inevitable proposal that someone would eventually come up with in a bid to extend the contactless popularity and create an innovative trend set to sweep the global retail consumer market.