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RECOMMENDED: Multi-Channel Solutions

This month Retail Briefing places the spotlight on Multi-Channel Solutions, highlighting a selection of companies operating in this sector…

Prospect Print

As a specialist supplier to the multi-channel industry, Prospect claims to thrive on providing innovative solutions while taking the stress out of print. The company offers a one-to-one service by a dedicated team, with services including:-

Packaging: Tape, Tissue, Retail and Mailing Bags, Corrugated and Solid Board Boxes – a full range of packing solutions.

Print: Full colour print, pads and glued sets, promotional, point of sale, business stationery, envelopes, office paper, continuous and cut sheet forms.

Labelling: A comprehensive range of stock and bespoke labels, with a diversity of formats available, laser, continuous, thermal, die cut and silk screen printed.

Integrated: Dispatch / returns notes, integrated cards / labels (inclusive of integral delivery and returns address labels, cards and gift cards).  All barcode formats including 1D and 2D and Collect+

Promotional: A range of promotional gifts for all marketing budgets.

Stock Management:Prospect offers a bespoke stock management service that allows bulk buying price structures with the convenience of smaller, ‘just in time’ deliveries.

www.prospect.pm

Synthetix

Synthetix is an innovator in AI-powered online customer service, including seamlessly integrated Chatbots, Live Chat/Messaging, Intelligent FAQs, Visual IVR, Agent Knowledge-bases, and Callback.

Its technology has assisted in reducing customer complaints, improving CSAT and NPS scores and contact centre agent productivity. In fact, Synthetix clients have reported a first-time resolution rate of at least 90%, according to the company, building strong customer engagement and satisfaction levels for clients like, Boots, Fortnum & Mason, Karcher and Danone.

The Synthetix suite of multi-channel technologies integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels. And its comprehensive analytical system can report on agent efficiency with visual metrics for individuals and teams. The additional feedback system allows improvements to be made to streamline contact centre processes for more productive, cost effective customer experiences.

Synthetix is also known as pioneers for integrated Chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford. Synthetix has worked with many of the world’s best known brands, transforming their online customer experiences, helping to deliver millions of seamless customer interactions across desktop, mobile and social channels. The company offers a *free trial to companies wishing to discover the power of Synthetix technology. (*Terms apply)

www.synthetix.com

Do you provide Multi-Channel solutions to retail? We want to hear form you!

Each month on Retail Briefing we’re shining the spotlight on different parts of the retail and eCommerce markets – in April we’ll be focussing on Multi-Channel solutions.

It’s all part of our new ‘Recommended’ editorial feature, designed to help retail and eCommerce buyers find the best products and services available today.

So, if you’re a supplier of Multi-Channel solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.

Here are the areas we’ll be covering, month by month:

April – Multi-Channel Solutions

May – Conversion Rate Optimisation

June – Affiliate Marketing

July – Flooring

August – Complete Shopfitting

September – Lighting

October – Display Cases & Products

November – Retail Design

December – Window Displays

For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.

Mobile Optimisation

Do you provide mobile optimisation solutions to retail? We want to hear from you!

Each month on Retail Briefing we’re shining the spotlight on different parts of the retail and eCommerce markets – in March we’ll be focussing on Mobile Optimisation.

It’s all part of our new ‘Recommended’ editorial feature, designed to help retail and eCommerce buyers find the best products and services available today.

So, if you’re a supplier of Mobile Optimisation solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.

Here are the areas we’ll be covering, month by month:

March – Mobile Optimisation

April – Multi-Channel Solutions

May – Conversion Rate Optimisation

June – Affiliate Marketing

July – Flooring

August – Complete Shopfitting

September – Lighting

October – Display Cases & Products

November – Retail Design

December – Window Displays

For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.

Recommended

RECOMMENDED: Do you provide CRM solutions to retail? We want to hear from you!

Each month on Retail Briefing we’ll be shining the spotlight on a different part of the retail and eCommerce markets, starting in February with CRM solutions.

It’s all part of our new ‘Recommended’ editorial feature, designed to help retail and eCommerce buyers find the best products and services available today.

So, if you’re a supplier of CRM solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.

February – CRM

March – Mobile Optimisation

April – Multi-Channel Solutions

May – Conversion Rate Optimisation

June – Affiliate Marketing

July – Flooring

August – Complete Shopfitting

September – Lighting

October – Display Cases & Products

November – Retail Design

December – Window Displays

For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.