Customer service to ‘compete with Amazon’
Self-serve locker systems are being prepared to allow rival online retailers to compete with Amazon Go.
Apex Supply Chain Technologies have revealed their new Apex AnyWhere line of self-serving automated systems at this year’s National Retail Federation (NRF) Convention.
The customer-facing, click and collect lockers aim to speed up and improve customer experiences with food and retail services by focussing on improving ‘last inch’ delivery, streamlining mobile ordering and working to ensure products reach customers as simply as possible.
“The technology Apex has on display at NRF shows the breadth and depth of our response to the rapidly changing retail landscape,” says Kent Savage, Apex Supply Chain Technologies founder and CEO, “they need to automate inefficient, manual processes and leverage the power of accurate inventory data.”
Traditionally manual processes such as managing handheld scanners, tablet computers and other inventory-tracking techniques run the risk of wasted time, which in turn wastes money.
Apex aims to boost productivity and convenience in order to cause a decrease in customer queue times as well as allow employees to serve customers more quickly.
A large and increasingly growing competitor is Amazon, who already offers a highly streamlined and customer friendly interface.
Already implementing click and collect technology, drone delivery on the horizon and the announced Amazon Go to take on the high street retailers, Apex is hoping they can level the playing field.
“As bricks and mortar retailers race to reimagine and reinvent themselves to compete with Amazon and other ecommerce competitors, they must think differently,” said Mr Savage, “they can develop a competitive edge by embracing [online]-connected devices, like those we are showing at this year’s NRF show.”